[defaultrouteuk]

Dear All,

Due to a fiber outage at Greenlawn NY, US services have been impacted. We're working with CenturyLink. Europe services are not impacted.

Sorry for the inconvenience. Will keep you updated on progress.
Rich

[defaultrouteuk]

Update: engineers are onsite and waiting to access a 3rd party area. The fault is understood to be within a currently inaccessible location so there is an unknown ETA.

[defaultrouteuk]

09/29/2020 04:25:48 GMT -
*** CASCADED EXTERNAL NOTES 29-Sep-2020 04:25:46 GMT From CASE: 19766028 - Event The Transport NOC advises the local provider will not dispatch until normal business hours, due to limited site access. The next update will be provided once access is granted.

[defaultrouteuk]

09/29/2020 10:40:02 GMT - The local provider has arrived onsite and has begun fiber testing.

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09/29/2020 11:39:08 GMT - The local provider has reported the additional testing isolated a fault, however the distance was inconclusive. Further isolation efforts are underway.

09/29/2020 11:32:03 GMT - Isolation efforts remain ongoing.

[defaultrouteuk]

09/29/2020 10:40:02 GMT - The local provider has arrived onsite and has begun fiber testing.

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09/29/2020 11:39:08 GMT - The local provider has reported the additional testing isolated a fault, however the distance was inconclusive. Further isolation efforts are underway.

09/29/2020 11:32:03 GMT - Isolation efforts remain ongoing.

 
Root Cause: A local provider fiber issue in Greenlawn, NY impacted client services.
 
Fix Action: The local provider repaired the fiber, thus restoring services to a stable state.
 
This service impact has concluded.